Store

Store Settings

This is where you configure your general Store Settings and merchant settings for payment processing.

Store Administration

Store Administrator: This is the contact person who is 'in charge' of the store. All inquiries will be routed to this person. This list will show you the administrators of your site. You can setup new administrators within the system > Settings > Users area.

Order Notification Email Addresses: Enter the email addresses that should receive email notifications when an order has been placed. If you enter multiple email addresses, separate each by a comma.

Low Inventory Notification: Set the number here so that our system will notify the store administrator when any product's inventory level falls below this number. This is only available on products that use inventory.

Store Display

Store Page Title - Enter the title of your store page(s) that will be displayed in the title bar and tabs of your visitor's browsers. This generates the 'Title' meta tag for the store page.

Store Template - Just like you can associate a template for each page on your site, you can associate a template for your store page(s) here.

Product Detail Image Thumbnail Size: This is the default setting for images displayed when viewing the product's details. Generally, these are larger than the list view thumbmail size.

Product List Image Thumbnail Size: This is the default setting for images displayed when viewing a list of products. Generally, these are smaller than the Product Detail Image Thumbnail Size.

Continue Shopping Page: This allows you to select the page to return the buyer to once the buyer is in their cart. If you leave the drop down choice that is blank, the customer will return to the previous product viewed. If you select a particular page, when they choose to click continue shopping, they will be routed to the page you choose.

Order Receipt Header: This allows you to enter custom text (or html) that will be included in the email receipt that is sent to the customer. This is great for company contact information or special notes or messages.

Order Receipt Footer: This allows you to enter custom text (or html) that will be included in the email receipt that is sent to the customer. This is great for company contact information or a company slogan or tagline.

Store Functions

Allow Checkout - enable this option so that your store will be enabled, as well as, so your payment processing entry form will display at the bottom of this screen. If you do not turn this option on your store will function as an online catalog allowing visitors to navigate your store's products, but would not see any add to cart and checkout functions.

Allow Auth.Net Checkout: This setting enables your payment gateway to use Authorize.Net. For more information on using Auth.net as your payment gateway, view this help article.

Allow Product Inquiries - this allows your visitors to ask questions about your products. The questions will be emailed to the Store Contact person you set below. The questions will also be databased so that you can access them within the Store > Activity > Inquiries section of the system.

Allow Product Comments - this allows your website visitors to post comments about this product so that other visitors can read these comments when viewing your products. This can be moderated within the Store > Activity > Comments section of the system.

Send to Friend - this allows customers to enter a from and to email address with a brief message to help tell someone else about your product.

Allow Wishlists - this allows your website visitors to create and maintain wishlists stored with their profile on your site. These can be viewed in the Store > Activity > Wishlists section of the system.

Allow Giftnotes - This option allows the customer to enter text during the checkout process that will be included with their order.

Allow Tax Exempt Numbers - This allows you to accept tax exempt orders within your store. See the Tax Rate information below for a more detailed description of this process.

Payment Gateways

Clicking the link given will take you to your admin area > Settings > Merchant settings to work with your payment gateway information. That area will be where you enter your Google Checkout or Auth.net payment gateway info.

If you are using Google Checkout as your payment processor, within the 'Checkout Settings' that is now displayed complete the following steps:

Select the "Production" processing mode.
Paste in EXACTLY the Merchant ID and KEY values you copied from Google.
Login to your Google Checkout account and go to Settings > Integration
Paste the Integration URL from SiteWrench into the "API callback URL" field
NOTE: Use this Integration URL for an active store: https://secure.sitewrench.com/checkout/notification.aspx
Save. You are now ready to begin accepting payments!

NOTE: If you are using Authorize.Net for your payment processor, see the following article: Authorize.Net

"Bill Me" Payments

Allow "Bill Me" Payment Method - No credit card is charged. You will receive an email with the customers information and will then need to handle finalizing the order manually.

Members Only? - If certain member profiles should only be granted access to checkout manually, select this option and then click on the 'Set Manual Checkout Permissions' link. You will be displayed your groups from your main People tab and will select the groups / profiles that should be allowed manual checkout permissions.

Tax Rates

This is where you setup the tax rates for your store.

To add Tax Rates:

Click the 'Add New' button. Start by setting up the country you're doing business in, then adjust the sub-regions within that country.
Click on the existing percentage to adjust the tax rate for a specific sub-region. (i.e. State Tax Rates). Once you have entered the adjusted rate, click 'Save'.
When you are finished adjusting all the sub-rates for the current country, click the 'Back to Rates list' link.
If you need to add more country tax rates, complete steps 1 - 3 above.

To edit a tax rate click the 'edit' link to the left of the country you are wanting to edit. Next, make the necessary adjustments by following steps 2 and 3 above.

To remove an entire country's tax rate, check the box to the left of the country's name and then click the 'Archive' button. To remove a sub-region's tax rate, click the 'edit' link to the left of the country you are wanting to edit. Next, uncheck the box to the left of the sub-region's name and click the 'Save Details' button.

Tax Exempt Orders

You can setup tax exempt orders by checking the box within your store settings area that says 'Allow Tax Exempt Numbers'. This will enable a text box for your customer to enter a tax exempt number that will be displayed to you when the order is received. At this time, the customer will still be charged tax, and you will manually refund the tax cost back to the customer once the order is received and reviewed. This text is displayed with the tax exempt number entry area. "You'll still be charged tax now, but once we verify your tax exempt status, we'll issue you a refund equal to the tax collected."

Shipping Rates

This is where you setup shipping rates for your store. The idea is tocreate a rate (ex. Express Service) and setup the costs associated withthat service based on product weight. Be sure all of your weight rangesare seamless and don't have gaps between them. For example: "Sample A"0-1.9 lbs, "Sample B" 2-3 lbs.

Note: These settings are based on the shopping cart's total combined weight. You will adjust each product's weight individually.

To create a new Shipping rate:

Click the 'Add New' button. Enter the appropriate information and select the country you're shipping to, then adjust the sub-regions within that country.
Click on the existing shipping rate for a specific sub-region. (i.e. States). Once you have entered the adjusted rate, click 'Save'.
When you are finished adjusting all the sub-rates for the current country, click 'Save' and then click the 'Back to Rates list' link.
If you need to add more shipping rates (new weight ranges for the same service or new services altogether), complete steps 1 - 3 above.

To edit a shipping rate click the 'edit' link to the left of the country youare wanting to edit. Next, make the necessary adjustments by followingsteps 2 and 3 above.

To remove a shipping rate, checkthe box to the left of the rate's name and then click the'Archive' button. To remove a sub-region's tax rate, click the 'edit'link to the left of the rate you are wanting toedit. Next, uncheck the box to the left of the sub-region's name andclick the 'Save Details' button.

Setting Min and Max Shipping Values

There may be instances where you would like to collect shipping of no less than a certain amount or more than a certain amount per order. You can set this within your store settings > shipping rates area, by clicking the link that states 'Adjust Min/Max Shipping Values'. This allows you to enter the Minimum and Maximum values that you would like to receive for shipping costs per order.

Offering Free Shipping

This is good for items such as digital downloads or physical items that you will ship for free. Although a product may have free shipping, you will still need to create a valid shipping rate and corresponding range for it to process out at $0 for shipping that particular item. Create a 'Free Shipping' rate and set the weight range from 0.00 to 0.01 and set its overall price to $0.00 when you create it. All subregions (states) should then be added by the system and have a price of $0.00 to allow for the free shipping rate to be displayed and used for products whose weight is 0.00. NOTE: Be sure to set your product weight that qualifies for this to 0.00.

Product Detail Templates

This is where you setup sets of custom fields that you can use on your product display. For example, you might have products where the dimensions are critical. You could create a template called "Dimensions"and setup "length," "width," and "height". Then simply fill in the blanks when you setup your products.

To add a new detail template:

Click the 'Add New' button
Enter the name of your new template.
Start entering your Labels and clicking save. If you need to re-order your labels, click the 'Reorder Labels' button.
When you are finished, click the 'Back to Template List' link.

To edit an existing template or label, click the edit link to the left of the template name. If you would like to edit the template name, click the edit link to the right of the template name. If you would like to edit labels within this template, you will need to click the delete link to the left of the label, and re-enter your label following steps 3 and 4 above.

To remove a label within the template, click the edit link to the left of the template's name and then click the 'delete' link to the left of the label's name. When you are finished, click the 'Back to Template List' link.

To remove a template set altogether, check the box to the left of the template''s name and then click the 'Archive' button.

Product Variations

This is where you configure options for a product. A good example would be a shirt that comes in multiple sizes. The size would be the Product Variation and the various sizes are the Variation Options. You can set this up as a template so that when you are adding and editing your products, its a simple '1 click' to add this template to that product, thus saving you time!

To add a new variation:

Click the 'Add New' button
Enter the name of your variation (i.e. size)
Start entering your Labels for the variation (i.e.: Small, Med, Large) by clicking the 'Add New' button under Existing Options. If the price or weight of the product should adjust based on the option, enter that information. Click 'Save'. If you need to re-order your labels, click the 'Reorder Labels' button.
To add more options follow step 3 above.
When you are finished adding options to the variation, click the 'Back to List' link.

To edit an existing variation or option click the edit link to the left of the variation name. If you would like to edit the variation name, click the 'Rename' link to the right of the variation name. If you would like to edit options within this variation click the edit link to the left of the option and follow steps 3 - 5 above.

To remove an option within the variation, click the edit link to the left of the variation's name and then click the trashcan icon to the left of the option's name. When you are finished,click the 'Back to List' link.

To remove a variation altogether, click the trashcan icon to the left of the variation's name.