System Infrastructure

To ensure our clients get the best system performance and reliability, we've chosen Rackspace, Inc. as our provider for dedicated hosting.

Rackspace is the world's leader in hosting, providing dedicated servers for literally tens of thousands of companies worldwide. Their reputation, capabilities and commitment to excellence in their services made them a solid choice for supporting the physical infrastructure for our system.

Many of our clients want to know about the reliability and security of our hosting environment. Here are just a few key points pulled from Rackspace' website:

Physical Security

  • Keycard protocols, biometric scanning protocols and round-the-clock interior and exterior surveillance monitor access to every one of our data centers.
  • Only authorized data center personnel are granted access credentials to our data centers. No one else can enter the production area of the datacenter without prior clearance and an appropriate escort.
  • Every data center employee undergoes multiple and thorough background security checks before they're hired.

Precision Environment

  • Every data center's HVAC (Heating Ventilation Air Conditioning) system is N+1 redundant. This ensures that a duplicate system immediately comes online should there be an HVAC system failure.
  • Every 90 seconds, all the air in our data centers are circulated and filtered to remove dust and contaminants.
  • Our advanced fire suppression systems are designed to stop fires from spreading in the unlikely event one should occur.
  • All cables are securely tied down with cable racks suspended from ceilings, providing dual routes for all cables.

Conditioned Power

  • Should a total utility power outage ever occur, all of our data centers' power systems are designed to run uninterrupted, with every server receiving conditioned UPS (Uninterruptible Power Supply) power.
  • Our UPS power subsystem is N+1 redundant, with instantaneous failover if the primary UPS fails.
  • If an extended utility power outage occurs, our routinely tested, on-site diesel generators can run indefinitely.

Core Routing Equipment

  • Only fully redundant, enterprise-class routing equipment is used in Rackspace data centers.
  • All routing equipment is housed in a secured core routing room and fed by its own redundant power supply.
  • Fiber carriers can only enter our data centers at disparate points to guard against service failure.

Network Technicians

  • We require that the networking and security teams working in our data centers be certified. We also require that they be thoroughly experienced in managing and monitoring enterprise level networks.
  • Our Certified Network Technicians are trained to the highest industry standards.

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