Issues with Authorize.net Transactions, issues accepting payments

2. Real credit cards must be used in order to pass a successful transaction on SiteWrench. If you are using a fake credit card, your test transaction will not work. You will have to use a real credit card and refund yourself.

If your users are not able to send payments through your form or store, please don't hesitate to submit a support ticket so we can look into this for you. It is most helpful if you can provide to us a screenshot of the error message you see. In the meantime, check out these common issues that keep your users from submitting payments successfully.

 

1. Oftentimes people will mistakenly tell SiteWrench that they accept Discover, Mastercard, Visa, and American Express. SiteWrench will offer these 4 kinds of cards to the person making the transaction, but if your Authorize.net account is not configured to allow AmEx transactions, the payment will not go through and will trigger an error. See how to set this up properly.

 

2. Check to make sure your Authorize.net account is not requiring an email address for transactions. Here is the path you would take within Authorize.net:

Account > Settings > Payment Form > Form Fields > Customer Billing Information > Email > Required  

Un-check the Email checkbox so that it is Not Required

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Authorize.net says I need a Privacy Policy and a secure checkout or it will hold our account.

Your site is automatically secure by using our wildcard SSL certificate. Anytime your customers move to a page that accepts payment, they will be taken to the secure https:// side of your site, which is the .sitewrench.com domain you are used to seeing. It is possible to keep your customers on your primary domain during the entire payment process. This would require an SSL certificate for your domain. Please read more about SSL certificates and how our team can obtain one for your site.

As for the Privacy Policy, please create a page within SiteWrench called Privacy Policy and add your text there. Authorize.net supplies sample text if you need some help. If you do not have access to add this new Privacy Policy page to your footer, submit a request through your Support Ticket panel and ask us to add this page to your site's footer.

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I am still having trouble accepting donations.

Please check for your Transaction IP Velocity Filter within your Authorize.net account. It is possible this is set to only allow 3 transactions from an IP address each hour, which could be affecting the donations that are getting through to you. You have the ability to turn off this filter in Authorize.net. The filter exists as a way to protect against fraudulent donations from bots that try and submit fake donation after fake donation.

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