Quick Troubleshooting Steps

Ok, you've run into an issue, let's see if we can help out. First, let's diagnose the problem's nature. Is it related to your login, saving changes, permissions, an error message when you try to update? If it sounds like it can be any of those things, this article is a good place to start.

If your issue is related to making something look better or layout or similar, this article won't be specifically helpful, but it just may be generally helpful for you in other circumstances.

Your browser hangs on to a lot of information, cookies and cached files are most of them, but it also hangs on to website (IP) addresses and other data. Sometimes that information changes, or the files expire and you have to force your browser to ignore the files it already has.

Pro Tip: Want to learn more about Chrome's caching? This is a great article: https://developers.google.com/web/tools/chrome-devtools/storage/cache

Step 1: Hard Refresh

Give the Admin and public side of your site a "hard refresh." A hard refresh forces your browser to update some of the information it has retained.

• Mac users on Chrome, Firefox or Safari press CMD+Shift+R
• PC users on Chrome, Firefox or Edge press CTRL+F5

Step 2: A Different Browser, Incognito or Private Browsing

Copy the page's URL, open a new Incognito/Private Browsing window (found under the File menu) and paste in the address to go to the page you're working with. You'll likely have to log back in, once you do that see if you can still reproduce your issue.

Incognito/Private Browsing makes your browser get new versions of some files and other cached data.

You can also try to recreate the problem in a browser that you don't normally use.

Step 3: Delete Cookies

A Hard Refresh doesn't really affect cookies (neither does clearing browsing history). If you know how to delete your cookies that's great. If not, we have an article for that. Here's the handy animated gif from the article:

If none of these worked for you, submit a ticket and we'll figure it out. When you submit the ticket, please do tell us what steps you have taken and any details about the results and how to recreate. The more details we have the faster we can resolve your issue.